Frequently Asked Questions
How Do I Request Service?
Simply call our dispatch center at (330)237-7899 and on of our highly trained dispatchers will assist you, If you would rather submit a request online please do so here; SERVICE REQUEST
What If Im Not Satisfied, Can I Request A Refund?
Unfortunately most of our services are non-refundable after a technician has been dispatched. If you are not 100% satisfied, please call us or email support@ersroadside.com and we will make it right.
Can Express Help Me If Im Stranded Somewhere Unsafe?
Yes, The safety of everyone involved is most important to us, When we first get your location, we will ask if you feel safe. If you are not safe we will call our local contacts and have a police officer sit behind your disabled vehicle until our technician arrives. Once our tech arrives we will work diligently and quickly to get you back on the road.
Do you service commercial vehicles and fleets?
Yes, We service all vehicle types. If you are part of a fleet please contact our accounts department for information about signing up for a fleet account a receiving discounts on your service.
Can You Replace My Battery On Site?
Yes! We offer roadside battery replacement for many vehicles. Our technician can test your battery, provide replacement options, and install the correct battery at your location. Availability depends on the vehicle and battery needed. Call Express Roadside Solutions for assistance today!
Have additional inquiries?
We are here to help. Let’s engage in a conversation.
How Long Does Roadside Assistance Take?
Usually 30 minutes or less. Our dispatcher will inform you of the current estimated time of arrival during your call. We aim to make sure each motorist receives quick service, however events outside of our control can cause our arrival to be delayed.
What areas of Ohio do you service?
We provide roadside assistance throughout our designated Ohio service area. Coverage and technician availability can vary depending on your exact location and the type of service needed.
Not sure if we service your location? Give us a call and we’ll be happy to check availability.
What should I do while I’m waiting for the technician?
Your safety comes first.
If possible, move your vehicle to a safe location away from traffic. Turn on your hazard lights and remain in a safe location while waiting.
If you’re on a highway or dangerous roadway, use extreme caution and follow the instructions of emergency personnel. If there is an immediate danger or medical emergency, call 911.
What if I don’t know exactly where I am?
Don’t worry. Our dispatchers can help you determine your location.
If possible, provide a nearby business, road name, exit number, mile marker, intersection, landmark, or your location from your phone’s map application.
Accurate location information helps us find you faster.
Can you help if my vehicle is blocking traffic?
Yes. If your vehicle is creating a traffic hazard, tell our dispatcher immediately.
Our team will determine the safest available service option. If there is an immediate danger to you or other motorists, contact 911 first.
Can I cancel my roadside assistance request?
Cancellation policies may vary depending on the status of the dispatch.
A call-out fee, mileage fee, or other charges may apply if a technician has already been dispatched or has arrived at the location. Please contact us as soon as possible if you need to cancel your service.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.